SHIPPING POLICY

Please note that free shipping services are only offered for curbside delivery. We do NOT offer in home delivery services. The driver will NOT step onto the property to deliver the item, and will only deliver it to the curb. If your purchase requires lift-gate services upon delivery, the freight company will reach out to schedule an appropriate time to arrange delivery. However, delivery times may vary and are not always guaranteed. You must schedule delivery with the freight company to avoid storage fees. If storage fees are incurred, these will be passed on to the customer and must be paid before the item is released. If your item requires lift-gate services, it will arrive on a trailer. If a trailer cannot arrive at your address, then please make alternative arrangements with the freight company when scheduling a time for delivery. Please inspect the items before you sign. If there is damage, please make note of the specific damage on the delivery receipt. Please then immediately call customer service at (310) 935-0028. If you do not note the specific damage and accept the items in good condition, you are waiving your rights to a claim. Streamline Bath is not responsible for any minor or major damages that are not noted on the delivery receipt.

Please note that delivery times and dates cannot be guaranteed, as our products ship directly from our warehouses. For items shipped via freight, a signature may be necessary upon delivery. Rest assured, we’ll notify customers if their presence is required to accept delivery of their goods.

CANCELLATION POLICY

Cancellations for orders that have not yet left the facility will be honored. If the order has already left the facility and the cancellation notice is received, a 15% restocking fee as well as any applicable shipping charges to return the product back to the facility will be applied.