Shipping Information
Shipping Policy:
Streamline offers FREE shipping on all orders to the 48 contiguous United States, excluding Alaska, Hawaii, Puerto Rico, and Guam.
Deliveries cannot be made to FPO, APO, or PO Box addresses.
Estimated Delivery Times:
Items are typically shipped within five (5) business days (Monday through Friday) and generally arrive within 5 to 10 days, depending on your location.
Deliveries are not available on weekends or holidays.
All shipping times are estimates and not guaranteed for either shipping or delivery.
LTL Shipping:
Streamline partners with independent freight and trucking companies for deliveries. These companies operate independently, and Streamline does not own or manage their vehicles or drivers. While we strive to maintain high delivery standards, certain circumstances beyond our control may occur.
Curbside Delivery Only:
Free shipping includes curbside delivery only. In-home delivery services are not available. The delivery driver will not enter your property and will deliver the item to the curb. You are responsible for moving the products to your desired location. We recommend having assistance on-site to help transport your goods.
Any additional service fees will be the customer’s responsibility.
Lift-Gate Services:
For shipments requiring lift-gate services, the freight company will contact you to schedule delivery. A lift gate lowers the crate from the truck to the ground. The driver will unload the shipment, but it is the customer’s responsibility to move the shipment from there.
Scheduling Delivery:
Customers are required to schedule a delivery appointment within 2 business days of being contacted. Failure to do so may result in additional fees, which will be charged to the customer and must be paid before the shipment is released. If these fees are not promptly settled, the item will be returned to our facility, and all associated costs, including storage fees, return shipping, and a 15% restocking fee, will be deducted from your refund.
Rescheduling a delivery or changing the delivery address after the order has shipped may result in additional fees, which will be charged to the customer and must be paid before the shipment is released. If these fees are not promptly settled, the item will be returned to our facility, and all associated costs, including storage fees, return shipping, and a 15% restocking fee, will be deducted from your refund.
Trailer Access:
Shipments requiring lift-gate services are delivered via trailer. If a trailer cannot access your location, you must coordinate an alternative arrangement with the freight company.
If a semi-truck cannot physically deliver to your address, you may need to provide a more accessible delivery address or pick up the shipment from the freight company terminal.
If delivery cannot be completed, return fees to our facility and a 15% restocking fee will be deducted from your refund.
Undeliverable and Refused Shipments:
If a delivery fails due to refusal (except for cases of visible damage to the merchandise), an invalid address, or the absence of a required signature, return fees to our facility and a 15% restocking fee will be deducted from your refund.
Inspecting Your Delivery
Examine the Shipment:
Carefully inspect all items before signing the delivery receipt. If the boxes show any signs of damage, such as dents, scratches, punctures, or cuts, note these issues clearly on the bill of lading. If you suspect damage, open the box and document the specific damage on the bill of lading. Being detailed and specific is essential.
Count Your Items:
Verify that all pieces of your shipment are accounted for before signing the delivery receipt.
Report Issues Promptly:
Note any damages on the delivery receipt and contact customer service immediately at (310) 935-0028 or via email at support@streamlinebath.com Failure to document damages or accepting the delivery in good condition will waive your right to file a claim.
Packaging Materials:
Customers are responsible for discarding packaging materials. We recommend keeping the packaging temporarily in case you decide to return the order.
Liability and Claims
Damages: Streamline is not responsible for damages not noted on the delivery receipt.
Property Damage: We are not liable for any property damage that may occur during transit or delivery by our partner carriers.
Lost or Stolen Packages: Streamline is not liable for lost or stolen packages. If your shipment has not arrived by the carrier’s estimated delivery date or is marked as delivered but not received, contact customer support immediately. To file a claim, losses must be reported within 72 hours of the shipment date.
The purchaser agrees to indemnify, and hold Streamline harmless from any damages or liabilities arising from the purchaser’s negligence or omissions in connection with the delivery of merchandise or products.
Cancellations
Orders that have not yet shipped from our facility can be canceled without penalty. If a cancellation request is
made after the order has shipped, a 15% restocking fee will apply, along with any shipping charges incurred to return the product to our facility.
Disposal
Streamline does not cover the costs of disposal, pickup, or haul-away of any products, even in cases where an item is damaged and accepted at delivery. Customers are responsible for arranging disposal and covering any associated costs if they choose to keep or discard a damaged product after accepting it.
Refunds
Refunds for returned items will be issued to the original payment method and may take 3–7 business days to process. Please note that refunds or exchanges will not be initiated until the returned products have been received and inspected.
Damages
If you receive a damaged item, please ensure that the damage is noted on the Proof of Delivery (POD) at the time of receipt. Additionally, we kindly request that you report any damages to us within 72 business hours of receiving the item. If you have already accepted a damaged item, please contact us at support@streamlinebath.com with photos of the damage and your order number for further assistance.
Concealed Damage
Damage that was not visible at the time of delivery is considered concealed loss or damage. It is possible for the contents of a carton to sustain damage during rough handling in transit, even if the packaging appears intact.
If you discover concealed damage, please contact Streamline Customer Service immediately at (310) 935-0028 or via email at support@streamlinebath.com Prompt reporting ensures we can assist you effectively in addressing the issue.
Important:
Failure to document specific damages on the delivery receipt and accepting items in good condition will forfeit your right to file a claim. Streamline cannot be held responsible for any damages, whether minor or major, that are not documented on the delivery receipt.
Returns
Return Window:
Returns will not be accepted after 30 calendar days from the date the shipment was received.
Returns Due to Buyer’s Remorse:
Returns made due to buyer’s remorse will incur a 15% restocking fee. Return shipping costs will be the responsibility of the customer and will be deducted from the final refund amount.
Return Authorization Required:
All returns must be authorized by our Customer Service Department.
To request a Return Merchandise Authorization (RMA), please email support@streamlinebath.com with the
reason for the return clearly stated.
Do not proceed with returning any item until you have received an RMA number from Streamline Customer Service. Items sent back without an RMA number will be refused, and all associated costs will be the responsibility of the sender.
Return Conditions:
Returned items must be in “new” or “like new” condition, with no signs of use or assembly.
Items must be returned in the original, undamaged manufacturer’s packaging, including all product materials, manuals, and instructions.
For LTL shipments, items must be strapped and placed on the original shipping pallet.
Non-Returnable Items:
The following items cannot be returned under any circumstances:
• Products that have been partially or fully installed, assembled, or show signs of use
• Custom or special orders
• Discontinued items (unless defective)
• Items missing their original packaging
Upon receiving the returned item at our facility, it will undergo an inspection to ensure all parts are included and in their original packaging. If any components are missing or not properly packaged, the cost of these items will be deducted from the final refund amount.
