Shipping, Cancellation, Refund, Return Policy
Shipping Policy
How Does Freight Shipping Work?
Please note that free shipping services are ONLY offered for curbside delivery. We do NOT offer in home delivery services. The driver will NOT step onto the property to deliver the item, and will only deliver it to the curb. If your purchase requires lift-gate services upon delivery, the freight company will reach out to schedule an appropriate time to arrange delivery. However, delivery times may vary and are not always guaranteed. You must schedule delivery with the freight company to avoid storage fees. If storage fees are incurred, these will be passed on to the customer and must be paid before the item is released. If your item requires lift-gate services, it will arrive on a trailer. If a trailer cannot arrive at your address, then please make alternative arrangements with the freight company when scheduling a time for delivery. Please inspect the items before you sign. If there is damage, please make note of the specific damage on the delivery receipt. Please then immediately call customer service at (310) 935-0028. If you do not note the specific damage and accept the items in good condition, you are waiving your rights to a claim. Streamline Bath is not responsible for any minor or major damages that are not noted on the delivery receipt.
What Shipping Methods Are Available?
We’re thrilled to offer free shipping across the continental United States unless otherwise specified. At the moment, we don’t ship to Hawaii or Alaska. Once an item has been shipped, Streamline Bath is unable to cancel it from the order. Please consult our return policy for further information.
Please note that delivery times and dates cannot be guaranteed, as our products ship directly from our warehouses. For items shipped via freight, a signature may be necessary upon delivery. Rest assured, we’ll notify customers if their presence is required to accept delivery of their goods.
Damaged In Transit Item’s
My item arrived damaged, help!
If you’ve received a damaged item, please make sure to mark the damage on the Proof of Delivery (POD). We kindly ask that you notify us of any damages within 72 business hours from when you received the item. If you’ve already accepted a damaged item, please don’t hesitate to contact us at support@streamlinebath.com with photos of the damage and your order number.
Should you encounter any issues with a purchased product, please reach out to us via email at support@streamlinebath.com or give us a call at (310) 935-0028. We’re here to assist you in resolving any concerns as swiftly as possible.
Please remember, failing to note specific damage and accepting items in good condition means forfeiting your right to a claim. Streamline Bath cannot be held responsible for any damages, minor or major, that haven’t been documented on the delivery receipt. We appreciate your cooperation.
Return & Refund Policy
How can I start the return process for my purchase?
We sincerely hope that your shopping experience with Streamline is delightful! However, we understand that sometimes, things may not go as planned. If you find yourself needing to initiate a return, please reach out to us promptly at (310) 935-0028 or via email at support@streamlinebath.com to request a Returns Goods Authorization (RGA) number. We’re here to assist you through the process.
Returns past 30 calendar days from when the shipment was received will NOT be accepted. Additionally, we cannot accept returns for items that have been altered or mishandled, or those that have been installed or show signs of installation.
The product must be returned in its original packaging and sealed. Additionally, for LTL items, the item must be strapped and placed onto the shipping pallet that it was originally delivered on.
It’s important to note that returns due to buyer’s remorse will incur a 15% restocking fee, along with return shipping costs which are to be covered by the customer.
How can I obtain a refund for my purchase?
Refunds for returned purchases will be issued to the original payment method and may take 3-5 business days to process.
Cancellation Policy
When are cancellations accepted?
Cancellations for orders that have not yet left the facility will be honored. If the order has already left the facility and the cancellation notice is received, a 15% restocking fee as well as any applicable shipping charges to return the product back to the facility will be applied.
